Frequently Asked Questions
Everything you need to know about shopping with Berrys Jewellers
What shipping methods do you offer and is it insured?
We offer complimentary express shipping on all orders. For your peace of mind, every shipment is fully insured until it reaches your doorstep and requires a signature upon delivery.
How can I return or exchange an item?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all security tags and packaging intact. Please note that custom-made or engraved pieces are non-returnable.
Are your diamonds and gemstones ethically sourced?
Yes, at Berrys Jewellers, we strictly adhere to the Kimberley Process and only work with suppliers who guarantee conflict-free diamonds and ethically mined gemstones.
Do you provide certificates of authenticity for jewelry?
Absolutely. All our diamond jewelry and high-end watches come with an official Certificate of Authenticity or a GIA grading report where applicable.
What payment options are available?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through our partner providers to help you spread the cost of your purchase.
Do you offer professional cleaning and maintenance?
Yes, we provide a lifetime inspection and cleaning service for all jewelry purchased from us. We recommend bringing your pieces in every six months to ensure settings remain secure.