Returns & Exchanges

At Berrys Jewellers, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for a full refund or exchange. Items must be returned in their original, unworn condition with all security tags and packaging intact.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our customer service team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully place your jewelry in its original presentation box and secure it within a padded shipping envelope to prevent damage.

• 3.
  Ship with Tracking

  Affix the provided return label and ship your package via a tracked and insured courier service to ensure safe arrival at our boutique.

• 4.
  Inspection and Refund

  Once our specialists verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.